Again, no one picked up and I had to leave another message stating yet again my need for cancelling and specifically asked someone to call me back. A few hours went by and they haven’t called me back so I called them again at 3:23pm. I called on April 16, the last day of the refundable cancellation, at 10:37am and left a message stating the need to cancel with my name and phone number. Unfortunately, all of the people we invited for the event could not make it for that day so I had to cancel with them. They were nice and gladly took a 50% deposit for the event and sent an confirmation email promptly along with a date indicating the last day to cancel. I called t on April 8 to arrange my son’s birthday party for April 22. If you are considering hosting an event here - DON’T!!!!!!!!! Overall, a horrible experience for her and for that I have to review this party experience as "Terrible" The additional cost that she was not expecting was significant. I felt bad for my friend who was trying to hold it together emotionally. It seemed to lack a timeline of when things were taking place, where the kids (birthday boy) were and how long we had to jump. The adults were standing around, it seemed unorganized and the whole group of us seemed "out of control" not knowing what was happening. They needed more then 1 person to serve the pizza, cake and drinks. When the time came for cake, they made an announcement to all meet in the party room. The guests (kids) all go their own ways.nothing in a group, or a leader (party host from SZ) or anything. After we checked in, we were "on our own" so to speak.(I was under the impression that if you book a party, the host from the facility kept the kids all together in a group at least) Unfortunately, our party hostess (paying customer of the party) was extremely upset due to the miscommunication of the price for the event. I went up to a check in station and easily checked us in with the party. 25 parents and kids were off to the side with question marks in their eyes. (He was turning 7) When we arrived a group of approx. I was invited to a birthday party for my daughters classmate. They have discounts on late night jumping.so I would recommend doing that on a weekend.nice family atmosphere. Didn't like that because I wanted to buy an extra pizza for extra parents that decided to stay and I couldn't order more food. They don't make the pizza there.so I had to have an exact headcount several days before the party. The place was clean as well and easy to get to. The staff was friendly and the party package including trampoline jump time at a discount. They have a snack bar and some arcade games as well. If you are an active adult in good health.you will have a great time jumping with the kids.otherwise there are lots of places to sit and watch the kids have fun. They also have some game areas like making a basketball shot from a trampoline. There is an open trampoline area where one person at a time can jump on the trampoline I liked that area.but all the kids wanted to do was Dodge ball. as the game can get competitive and aggressive as the other team is trying to hit you with the ball. They have a separate dodge ball for young kids. Our favorite was Trampoline Dodge aying dodge ball against another team while bouncing on trampolines.good work out and fun. There is a variety of trampolines to use. The kids really had a good time on the various trampolines. Had a birthday party here for my 12 yr old son recently.
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